Shipping Policy

Every Stamp Pte. Ltd. (www.everystamp.store) Last updated: 24 July 2026

This Shipping Policy applies to all orders placed on www.everystamp.store. We ship worldwide from Singapore using trusted international carriers including DHL Express, Asendia, SingPost, and USPS (for final-mile delivery in the United States).

1. Order Processing and Production Times

• Custom and personalized products (custom stamps, custom logo stamps, custom library stamps): production begins after you approve your digital proof, not at checkout. Once your proof is approved, production takes 1 to 3 business days before your order ships.
• Non-personalized products (ink pads, ready-made stamps, accessories): orders are processed and dispatched within 1 to 3 business days of order confirmation.
• Business days are Monday to Friday, excluding Singapore public holidays. Orders placed on weekends or public holidays are processed the next business day.
• Please respond to your digital proof promptly. Production cannot start, and delivery estimates do not begin, until your proof is approved.

2. Shipping Destinations

We ship worldwide. If your country is not available at checkout, contact us at customerservice@everystamp.store and we will advise whether delivery can be arranged.

3. Shipping Options, Rates, and Delivery Estimates

Shipping rates are calculated at checkout based on destination and package weight.

Service	Carriers	Estimated delivery (after dispatch)
Standard International	SingPost, Asendia, with USPS final-mile delivery in the US	7 to 14 business days
Express International	DHL Express	2 to 5 business days

• Free standard shipping on orders over US$100 (order value after discounts, before shipping and taxes).
• Standard shipping to the United States starts from US$8.00, based on package weight, with the exact rate shown at checkout.
• Delivery estimates are good-faith estimates and count from the date of dispatch, not the date of order or proof approval. Carriers may experience delays beyond our control, including customs processing, peak season volumes, and weather events. Delays of this kind do not entitle you to cancel an order already in production or transit.

4. Order Tracking

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Tracking may take 24 to 48 hours to become active in the carrier's system. You can track your parcel on the carrier's website (DHL, SingPost, Asendia, or USPS, depending on the service used for your order).

5. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, or brokerage fees levied by the destination country. These charges are the recipient's responsibility and are not included in our product prices or shipping fees. Customs policies vary by country; please check with your local customs office if you are unsure. If a parcel is returned to us because the recipient declined to pay customs charges or refused delivery, we may deduct the outbound and return shipping costs from any refund.

6. Incorrect Addresses and Failed Delivery

Please ensure your shipping address is complete and correct at checkout. We are not responsible for parcels delivered to an incorrectly entered address. If a parcel is returned to us as undeliverable due to an address error or an uncollected delivery, we will contact you; reshipment will require payment of a new shipping fee.

7. Lost or Delayed Parcels

If your tracking has not updated for 10 business days (standard) or 3 business days (express), or your parcel has not arrived within a reasonable time after the estimated delivery window, contact us at customerservice@everystamp.store with your order number. We will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will offer a free replacement or a full refund.

8. Damaged on Arrival

If your order arrives damaged, contact us within 5 days of delivery with your order number and photos of the item and packaging. Damaged items are covered by our Return and Refund Policy: we will remake or replace the item free of charge, or issue a refund where a remake is not practical.

9. Split Shipments

Orders containing multiple items may occasionally be shipped in more than one parcel at no extra cost to you. Each parcel will have its own tracking number.

10. Contact Us

Every Stamp Pte. Ltd. Email: customerservice@everystamp.store Live chat: available on www.everystamp.store Website: www.everystamp.store