Refund policy

Return and Refund Policy

Every Stamp (www.everystamp.store) Last updated: 24 July 2026

This Return and Refund Policy applies to all purchases made on www.everystamp.store. By placing an order with us, you agree to the terms below. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Summary

  • Custom and personalized products (custom stamps, custom logo stamps, custom library stamps and any item made to your design or specifications) are not eligible for return or refund for change of mind. They are covered by our Remake Guarantee if they arrive damaged, defective, or incorrect.
  • Non-personalized products (ink pads, ready-made stamp sets, and accessories) may be returned within 5 days of delivery, provided they are unused and in their original condition and packaging.
  • Approved refunds are issued to the original payment method within 5 to 10 business days of approval.

2. Custom and Personalized Products

Custom stamps are manufactured to order based on the design, text, or logo you provide. Because these items cannot be resold, they are exempt from change-of-mind returns.

However, we stand fully behind the quality of our work. If your custom product:

  • arrives damaged or defective,
  • differs from the approved design or proof, or
  • is otherwise incorrect due to our error,

we will remake and reship it free of charge, or issue a full refund if a remake is not practical. To claim under the Remake Guarantee, contact us within 5 days of delivery with your order number and clear photos of the item received.

3. Non-Personalized Products

Ink pads, ready-made stamps, stamp sets, and accessories may be returned for a refund within 5 days of the date of delivery, subject to the following conditions:

  • the item is unused and in its original condition;
  • the item is in its original, undamaged packaging;
  • proof of purchase (order number or order confirmation) is provided.

Items that are used, inked, damaged by the customer, or returned without original packaging may be refused or subject to a reduced refund at our reasonable discretion.

4. How to Request a Return or Remake

  1. Request approval first. Email us at customerservice@everystamp.store (or use the live chat on our website) with your order number, the item(s) concerned, and the reason for the return. Do not ship anything back before receiving our approval and return instructions. Unapproved returns may not be accepted.
  2. Pack securely. Repack the item in sturdy packaging and include a note with your order number.
  3. Inspection and resolution. Once we receive the item, we will inspect it and notify you by email of the outcome, normally within 5 business days of receipt.

5. Refunds

  • Approved refunds are issued to the original payment method used at checkout.
  • Refunds are processed within 5 to 10 business days of approval. Your bank or card issuer may require additional time to post the credit to your account.
  • Original shipping charges are refunded only where the return is due to our error (damaged, defective, or incorrect items). For change-of-mind returns, original shipping charges are non-refundable.
  • You will receive an email confirmation when your refund has been issued.

6. Exchanges

We offer exchanges on eligible non-personalized items of equal value, subject to stock availability and the same conditions and time limits as returns under Section 3. For custom products, exchanges are handled exclusively through the Remake Guarantee in Section 2.

7. Return Shipping Costs

  • Our error (damaged, defective, or incorrect item): return shipping is free. Where a physical return is required, we will provide instructions or a prepaid label; in many cases photographic evidence is sufficient and no return shipment is needed.
  • Change of mind (eligible non-personalized items only): return shipping costs are paid by the customer. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

8. Items Not Eligible for Return

  • Custom or personalized products (except under the Remake Guarantee in Section 2)
  • Used or inked stamps and ink pads
  • Items returned after the applicable return window
  • Items returned without prior approval
  • Gift cards and digital proofs or design services

9. Late or Missing Refunds

If you have not received an approved refund within 10 business days, first check with your bank or card issuer, as processing times vary. If the refund still has not arrived, contact us at customerservice@everystamp.store and we will assist you.

10. Your Statutory Rights

This policy does not exclude, restrict, or modify any rights or remedies you may have under applicable law, including the Consumer Protection (Fair Trading) Act 2003 of Singapore and, for customers in other jurisdictions, any non-waivable consumer rights under the laws of your country of residence.

11. Contact Us

Every Stamp Email: customerservice@everystamp.store Live chat: available on www.everystamp.store