Returns & Exchanges

Easy Returns,
Simple Exchanges

Not 100% happy with your order? We’re here to help. Returns are easy, exchanges are simple, and our team is always happy to assist.

Need to make a change?

  • 5-day return window from item arrival
  • Hassle-free returns and exchanges
  • Fast resolutions and friendly support
  • Refunds to your original payment method
  • Custom items returnable if faulty or incorrect

See full terms and conditions below.

Your options

Return options

Return for refund

Send your item back for a full refund to your original payment method.

Exchange for a replacement

Exchange your item for something new. We’ll ship it out once we receive your return.

Issue with a custom order

If there’s a problem with your custom or personalised item, we’ll make it right.

Our process

Returning an item
in 3 steps

1

Request approval

Start your return online and we’ll review your request.

2

Repack securely

Package your item safely and include your order details.

3

We review and resolve

We’ll inspect your return and process your refund or exchange.

Before you send it back

A few things to check

  • Unused and in original condition

    Items must be unused, unwashed, and in original packaging.

  • Include your order number

    This helps us process your return or exchange quickly.

  • Use sturdy packaging

    Please package items securely to prevent damage in transit.

  • Custom/personalised items

    These are only returnable if faulty or incorrect.

Common questions

FAQ

What is your return window?
Non-personalised items (ink pads, ready-made stamp sets, accessories) can be returned unused within 5 days of delivery. Custom stamps are made to your design, so they can’t be returned for change of mind, but every one is backed by our remake guarantee: damaged, incorrect or faulty stamps are remade and reshipped free.
How do I start a return or exchange?
Log in, pick the order in the Your recent orders list above, choose a reason, and send. Our team reviews every request and replies within one business day. You can also email us any time at customerservice@everystamp.store.
When will I receive my refund?
Refunds go back to your original payment method, usually within 5 to 10 business days of processing, depending on your bank. We’ll email you as soon as your refund is on its way.
Do you offer free return shipping?
If your item arrived damaged, faulty or incorrect, you won’t pay a thing; in most cases we don’t even ask you to send it back, we simply remake and reship free. For change-of-mind returns of non-personalised items, return shipping is paid by the customer.
Can I return a custom or personalised item?
Custom stamps are engraved to your approved design, so we can’t take them back for change of mind. But if your stamp is faulty, damaged, or doesn’t match the artwork you approved, we remake it free and ship the replacement express. Use Report an issue above and attach a photo when we reply.
How long does an exchange take?
Once we approve your exchange and receive your return, the replacement usually ships within 1 to 2 business days. For faulty or incorrect items we don’t wait: the replacement goes out express right away, typically arriving in 2 to 4 days.

We’re here to help

Our friendly team is ready to assist you with any questions about returns or exchanges.

Contact support

Thank you for being part of the EveryStamp community.

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