How can we help you?

From our studio in Singapore, to the whole world. Most of our customers are in the US, followed by the UK, Canada, Australia and Europe. If your country is not available at checkout, email customerservice@everystamp.store and we will tell you whether we can arrange delivery.

Two stages: production, then shipping.

Production takes 1 to 3 business days. For custom stamps this starts when you approve your digital proof, not when you check out, so approving promptly keeps things moving.

Shipping then takes:

Shipping times are calendar days counted from dispatch, since carriers deliver at weekends in many countries. Production time is business days, Monday to Friday. Add the two together for your total.

These are good faith estimates. Customs, peak periods and weather can add time beyond our control. Full details are in our Shipping Policy.

It is our honest estimate for a typical order: artwork supplied, proof approved promptly, no revisions, nothing out of stock, and a smooth run through customs. Most orders land inside it.

It is an estimate, not a guaranteed date. It shifts if you ask for revisions, take a while to approve your proof, change something about your order, or change your address. That is completely fine and we will never rush you, but it does move the date. Section 8 of our Shipping Policy sets out exactly what is assumed and what changes it.

A little, and it is worth it. We revise your proof as many times as you need, at no charge, and each round typically adds about a business day on our side plus however long you take to review it.

Production starts when you approve the final version, so the clock effectively restarts each time. Please never accept a proof you are not happy with just to save a day. A stamp is engraved permanently, and we would far rather change the artwork now than remake the stamp later.

No, the whole order travels together and goes out at the pace of the slowest item. An ink pad ordered with a custom logo stamp waits for the stamp. That keeps your shipping cost to one parcel.

If you would rather have part of it early, email orders@everystamp.store and we will quote the extra shipping.

It depends on destination and weight, and the exact rate shows at checkout before you pay. Standard shipping to the US starts from US$8.00. Standard shipping is free on orders over US$100, calculated on your order value after any discount and before shipping and taxes.

Usually yes, if it has not shipped. Email orders@everystamp.store and we will arrange it and invoice the difference.

One thing to know: express speeds up the journey, not the making. It cannot shorten production and it cannot recover time already spent on proofs or revisions.

Tell us the date before or right after ordering, at orders@everystamp.store. We will tell you honestly whether it is achievable, proof your order first, prioritise your production slot and recommend the shipping speed most likely to meet it. Weddings, launches and markets are deadlines we take personally.

We will not promise a date the carrier controls. If a deadline is too tight we will say so rather than take the order and hope, and if you would rather not proceed we will cancel and refund in full before production starts.

Email orders@everystamp.store immediately. Before dispatch we fix it free, though if a label is already printed a new one is needed, which can push you to the next dispatch run. If the destination country changes, the shipping cost may change too and we will sort out the difference before sending.

After dispatch we will ask the carrier to redirect. That is not always possible, carriers charge a fee for it, and it adds transit time. Parcels delivered to an address entered incorrectly are not something we can refund or replace, so it is worth a quick double check at checkout.

Yes for postal services. Express courier needs a street address. For military and diplomatic addresses (APO/FPO/DPO), contact us first. Some couriers reject them, and we will pick the right carrier upfront.

Yes. Every order ships tracked, and you get the number by email once it is dispatched. Tracking can take 24 to 48 hours to activate in the carrier's system. Track on the carrier's own website, it updates faster and in more detail than store notifications.

Almost never. International tracking goes quiet while a parcel is in the air or moving through sorting hubs, then resumes once it reaches your country. "Arrived in destination country" is the best status there is: your local postal service has it and usually delivers within a few days. In the US, USPS often shows nothing further until the delivery scan itself.

If tracking has been silent for 10 days on standard or 5 days on express, email customerservice@everystamp.store with your order number and we will open an investigation with the carrier. Carriers usually require a waiting period before they will accept a loss claim, commonly 15 to 30 days from dispatch on standard services, so a claim can take a little while to conclude. If a parcel is confirmed lost in transit, you choose: a free replacement or a full refund.

Carriers normally hold undelivered parcels at a local depot or post office for collection, so check the tracking for a card or a holding notice and collect it within their window.

If it comes all the way back to us we will hold it and get in touch. We can reship on payment of a new shipping fee, or refund the product value, though original and return shipping are not refundable in that situation.

We ship from Singapore, and most customers pay nothing at delivery. Some countries apply import charges depending on order value and local rules. Those charges are set by your government, are the recipient's responsibility, and are not included in our prices or shipping fees. If you are charged unexpectedly, send us a photo of the charge and we will help you understand it.

We declare every shipment accurately and at its true value. We cannot mark an order as a gift or understate what it is worth, so please do not ask.

Rare, and it usually resolves itself within a few days, though an inspection can occasionally add a week or more. If it sits longer, we contact the carrier's customs team from our end. You will never be left to fight customs alone.

Larger orders occasionally ship in more than one parcel, at no extra cost to you, and each parcel gets its own tracking number. Check your emails for a second number before worrying. If there is only one and something is missing from it, email us and we will ship it or refund that item, whichever gets you working faster.

Email customerservice@everystamp.store within 30 days of delivery with your order number and photos of the item and the packaging. Please hold on to the packaging until it is sorted, as carriers sometimes ask to see it. We will remake and reship free, or refund you in full if a remake is not practical. In most cases we do not ask you to send anything back.

That email fires when we create your shipping label, which we do early to reserve your place in the production queue. Your parcel has not left us yet, and your design process continues exactly as planned. The tracking number in that email becomes active once the carrier collects the parcel.

Pick your stamp and size. Where the design needs your own artwork, upload it using the File Upload field on the product page. Where the stamp is personalized with a name or text, type it into the personalization box. Then add to cart and check out. We send you a digital proof to approve before anything is engraved.

The File Upload field accepts .ai, .pdf, .png, .jpg, .jpeg and .webp. If your file is a different format, or it is very large, the upload can fail silently. Convert it to PNG or PDF and try again. Still stuck? Place the order anyway and send the file to orders@everystamp.store with your order number in the subject line, and we will attach it to your order.

Put the essentials in the box, then send the full details to orders@everystamp.store with your order number. If it is a layout or artwork question, uploading a sketch or reference image through the File Upload field is usually quicker than describing it. We read every word.

No, one stamp is a welcome order. No maximum either, we produce 30+ stamp sets for businesses.

Yes. Add each stamp to your cart separately and upload the artwork for each one on its own product page, so every design stays matched to the right item. We combine them into a single shipment. Building a set of ready made designs? The more designs you add, the more you save, and the discount applies automatically in your cart.

Yes, enter their address at checkout, and add a free gift note while you are there. If it is for a particular date, tell us the date and we will prioritise production and recommend the right shipping speed to meet it.

Yes, any time before you approve your proof: text, font, design, even the size. Email orders@everystamp.store as soon as you can with your order number. For size changes we may cancel and refund so you can reorder cleanly.

Before engraving: yes, full refund, no questions. After engraving, your custom stamp already physically exists, so we generally cannot cancel, but contact us and we will work something out.

Email us immediately. Not shipped yet: we fix it in seconds. Already shipped: we work with the carrier, and if the parcel returns to us we reship to the correct address.

If you catch it before engraving, we just fix it. If the stamp is already made, contact us anyway, we have remade stamps for customer typos more than once and we are kind about it.

Usually yes, if it has not shipped. Email orders@everystamp.store and we will arrange the express upgrade.

All major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay, all processed securely by Shopify. We never see or store your card details.

Usually a bank flagging an international purchase. Try another card or PayPal, and if it still fails, message us. We hate losing you to a glitch and will help sort it.

Prices display in your local currency where supported, and the checkout shows the exact charge, including any applicable taxes and shipping, before you pay. The total you see at checkout is the total you pay us. Orders shipped outside Singapore may attract import duties on arrival, which are set by your government and are not included in that total.

Open a free account and we credit you 500 Impressed Points straight away, which is exactly what the 15% discount reward costs. Redeem it at checkout on your first order. Prefer email? Joining our mailing list gets you a 15% code instead. Either way it is one discount per order, so there is no benefit to doing both. Full details are in our Rewards Club Terms.

Yes, on our ready made stamp sets. Add designs to your cart and the discount applies automatically, no code needed:

Mix any designs and any sizes from the Stamp Sets collection, they all count toward the same total. You will see the saving in your cart before you pay.

One discount code per order, and the checkout applies whichever you enter. Stamp set quantity savings work differently: they are applied automatically by the cart rather than entered as a code.

Hours of skilled work go into each one: artwork preparation, edge by edge cropping, individual machine calibration, engraving, mounting, test stamping and packing, plus premium rubber, bamboo and pigment ink. Spread over thousands of impressions, it is the cheapest branding per package there is.

Yes, discounts scale with quantity. Email sales@everystamp.store with your logo or logos, the surfaces you are stamping and the quantities you need, and we will put together a quote. See our Business and Bulk Orders page for more.

Yes. We can issue a commercial invoice under your company name with your VAT or tax number included. Email orders@everystamp.store with your order number and the details you need on it.

It depends on what you bought.

Ready made items (ink pads, re-inkers, stamp sets, accessories) can be returned within 30 days of delivery for a full refund, as long as they are unused and in their original packaging.

Custom and personalized stamps are engraved to the design you approve, so we cannot take them back for a change of mind. They are covered instead by our remake guarantee: if a stamp arrives damaged, faulty, or not matching your approved proof, tell us within 30 days of delivery and we remake and reship it free, or refund you in full if a remake is not practical.

The full terms are in our Return and Refund Policy.

Whether it arrived damaged, it is the wrong item, it does not match the proof you approved, or something is missing, the route is the same. Visit your account, pick the order and start a request, or email customerservice@everystamp.store with your order number and a photo. Tell us within 30 days of delivery.

We remake or replace it free and ship the replacement express. In most cases we do not ask you to send anything back, and if we sent you the wrong item, keep it. If a remake is not practical we refund you in full.

One thing to check first if something is missing: larger orders sometimes ship in more than one parcel, each with its own tracking number, at no extra cost to you.

Start the return in your account within 30 days of delivery, or email us. Wait for our approval and return instructions before sending anything back, since unapproved returns can go astray. Pack the item securely in its original packaging and include your order number. Return shipping for a change of mind is paid by you, and we recommend a tracked service. Once we receive and inspect it, we process your refund.

Contact us if tracking has been silent for 10 business days on standard shipping or 3 business days on express. We open a trace with the carrier. Once a parcel is confirmed lost in transit, you choose: a free replacement shipped at no cost to you, or a full refund. Every stamp is photographed before packing, which helps the claim.

Refunds go back to your original payment method, usually within 5 to 10 business days of approval, though your bank may take a little longer to post the credit. We email you once it is on its way. Original shipping charges are refunded when the return is due to our error. For a change of mind, original shipping is not refunded.

Yes, on ready made items of equal value, subject to stock and the same 30 day window. Start it in your account and we ship the replacement once your return reaches us. For custom stamps, exchanges are handled through the remake guarantee instead.

customerservice@everystamp.store reaches a human who can actually fix things. Give us one chance to make it right before the review. We have turned a lot of bad days around.